"Heart Jam” * 11"x14" matted print arrives signed and ready to frame * Print will be packaged in a cellophane slip and mailed in a hardback flat envelope for protection. *Shipping (PLEASE NOTE: So Sorry, we are not able to ship internationally at this time.) All orders are shipped via USPS, First Class mail/Parcel Post unless it’s an original painting or sculpture (we ship those via Fed Ex with insurance and delivery confirmation). Shipping charges are based on zip code. Please be sure your shipping address is correct, as we are not responsible for orders shipped to the wrong location. We are also not responsible for any additional postage required to re-ship the order, if the package is returned to us for any reason (unless we mistakenly shipped it the incorrect address, of course). Once your order has shipped, we’ll send you an email letting you know your package is on its way. All packages receive a tracking number via the postal service. Though we don’t expect it to happen, we are not responsible for lost or damaged items. *Refunds We want you to be happy with your purchase. Although we cannot offer refunds, we’ll be happy to offer an exchange. Please email us within three days of receiving your order at email@example.com to discuss the details. Please note that we are not responsible for shipping fees on exchanged items.